Refund policy

I want you to enrol with confidence. This policy explains how cancellations, transfers and refunds work for every programme, course and session.

Last updated: 29 October 2026

At a glance

Changed your mind? You get a full refund if you cancel within 14 days of paying, as long as nothing has started yet.
Programmes and short courses: full refund if you cancel more than 14 days before the start date.
One-to-one sessions: free rescheduling with 48 hours' notice, and a refund for any sessions you have not used.
Refunds go back to the way you paid, within 14 days of me confirming them.

Your 14-day right to cancel

When you buy online, UK law gives you 14 days from the day you pay to cancel for any reason. If nothing has started in that time, you get a full refund.

If you ask for a session, course or programme to start within those 14 days and then cancel, I will refund what you paid, minus the value of anything you have already received.

Study guides and other materials on the learning portal are digital content. Once you have opened them, your right to cancel them ends. You agree to this when you pay.

Programmes and short courses

This covers the Foundation Programme, the Advanced Programme, AI-Powered Business Analysis and Enterprise Business Analysis.

More than 14 days before the start date: full refund.
Less than 14 days before the start date, up to the end of the second week: you can move to the next cohort at no cost, or have a 50% refund.
After the second week: no refund. If something serious happens, such as illness, bereavement or a big change at work, get in touch. I can usually move you to the next cohort once.

One-to-one mentoring and career sessions

This covers Forward Mentoring, Job Search Techniques, Interview Preparation, CV Review and Mentoring, and BA Certifications Coaching.

Before your first session: full refund.
Rescheduling: free with at least 48 hours' notice. With less notice, or if you miss a session, it counts as used. I will always try to be flexible in a genuine emergency.
Mentoring packages: you can stop at any time and I will refund the sessions you have not used. Please use your sessions within 6 months of enrolling.

BCS study guides and the study pack

Before you open them on the learning portal: full refund.
Once you have opened them: no refund, unless something is faulty or not as described.

If I cancel or change something

If I cancel a cohort, move its start date by more than two weeks, or cancel a session and cannot offer a time that suits you, you can choose a full refund or a new date.

What is not covered

BCS exam fees. Exams are booked and paid for separately with BCS or an exam provider, and their own refund rules apply.
Exam or job results. The programmes help you prepare, but results depend on many things, as explained in the Terms of Use. Not passing an exam or getting a role is not a reason for a refund on its own.

How refunds are paid

Refunds go back to the card or account you paid with.
If you paid with Klarna, Klarna updates or cancels your payment plan.
If you used a discount code, the refund is based on what you actually paid.

How to cancel or ask for a refund

Email training@chrisusina.com with your name, the email address you enrolled with, and what you would like to cancel. I will reply within 2 working days and pay any refund within 14 days of confirming it.

Your legal rights

Nothing in this policy affects your rights under UK consumer law. If a service is not provided with reasonable care and skill, you are entitled to have it put right or to a fair price reduction.